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Case Study

Leading a global large scale organisational transformation programme

Transformation & Change Management | Pharma | Global

From region-led organisation to matrix model with global delivery teams

Skarbek helped a Japanese Pharmaceutical company transform its commercial function from a region-led organisation to a matrix model involving the creation of global service delivery teams. In the space of a few days, Skarbek mobilised a highly-experienced Project Manager to establish a project structure and lead the project to a key go-live milestone for the global SVP business Sponsors.

The needs

  • The objective was to create a new organisation with seven global capability areas involving 240 people transitioning to the new organisation
  • The key challenge was to change the organisation structure and build new capabilities, whilst still delivering existing excellent service
  • The communication and engagement plan was highly complex, including co-ordination and delivery of engagement with trades unions and works councils in multiple countries
  • The project also involved the creation of budgets for new capability areas and identification of savings opportunities of US$70M

What we did

Within a few days, Skarbek mobilised an experienced Project Manager who designed and implemented a full suite of Project Management tools and techniques including:

  • Multi workstream Project Management approach
  • Deliverables, milestones and workstream plans
  • Dependencies between workstreams
  • Issue and risk management and mitigation
  • Project Governance in place with weekly team and sponsor reporting
  • Steering Committee management and reporting, as well as presentations to Commercial Leadership Team and Executive Committee
  • Coaching for PMO assistant to enable her to transition into PM role for final three month phase of project via Skarbek ‘DNA-transfer’ proprietary capability building tools
  • The project was designed, led to a successful “Go Live”, and handed-over successfully
In days, Skarbek mobilised leadership, built structure, and delivered success

The results

After deploying our Project Management approach, the Project Team quickly gained momentum and were able to deliver a key project milestone with the go-live of the new organisation structure. In addition, the project team delivered:

  • Roadmap and plan for new global capability building
  • Engagement with unions and works councils to enable new organisation
  • Continued excellent service delivery during design of new organisation and transition to go-live
  • A successful transition from PMO assistant to PM role

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